Omnipresent Service
The need to be close and give a fast and effective support to customers makes them look for new strategies every day to be available 24x7.
In the search for improvement and expansion of its customer service channels, one of the most important public bank entities in Argentina was one of the first in the industry to have automated customer service, using artificial intelligence and natural language processing through Algie bot, a bot technology developed by Algeiba. Implemented in 2019, and in just 4 months, it significantly reduced telephone service for the most frequent inquiries from its clients (through all its alternative contact channels available, including social networks), thus generating greater satisfaction and customer loyalty.
Given the great acceptance and impact that Algie bot had within the entity, they decided to implement it also internally to support their collaborators.
Algie Bot is today the ideal ally to always be close and present for clients and collaborators.
Algie Bot